Responsible to: Director of Clinical Operations

Salary: £47,000 per year plus benefits

As a Service Manager at Ethos Care, you will have overall responsibility and accountability for ensuring the delivery of safe, compassionate, person-centred, evidence based care to adults with progressive or acquired neurological conditions, by taking operational responsibility for occupancy levels, staffing (recruitment and retention), financial performance, service standards, the environment and full regulatory compliance of the centre.

You will be of good character, be appropriately skilled with the necessary qualifications, knowledge and relevant experience, and you must be able to demonstrate the competency required to manage such a service, as you will be required to apply for Registered Manager status with the Care Quality Commission (CQC). You should therefore have good management and leadership skills, an appropriate knowledge of applicable legislation, including the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 (Part 3) and the CQC framework of Key Lines Of Enquiry (KLOEs) for Adult Social Care.

Your responsibilities

Leadership and Management

• To lead, manage and develop the team at the centre, liaising with the Estates Manager and Engagement Co-Ordinator to continuously improve the service and overall performance levels.
• Provide positive direction and leadership to all staff and communicate Ethos Care’s vision and standards clearly to them, ensuring due diligence in all aspects of their work.
• Develop a positive working environment which nurtures and rewards good practice, empowering team members to take ownership of their individual responsibilities.
• Ensure there are clear lines of accountability, so everyone knows to whom to refer and report issues arising from their respective work roles.
• Encourage innovation, creativity, staff development and learning at all levels.
• Provide regular supervision and annual appraisal to staff in line with Ethos Care’s expectations, providing a consistently professional and supportive approach.
•  Ensure all company policies and procedures, including Health and Safety are adhered to, completing any relevant documentation and reports such as RIDDOR.
• To be aware of and enforce the Data Protection Act 1984 (GDPR principles) particularly in relation to documentation and the handling of confidential information. Any employee found to have permitted an unauthorised disclosure might lead to the Company and an individual being prosecuted.
• Where necessary ensure that all disciplinary and grievance procedures are carried out in line with company policy and statutory requirements.
• To ensure all professional, mandatory, and other training courses are kept up to date for                   yourself and all staff.
• To ensure good quality working relationships are built and maintained between staff and the individuals they are supporting.
• To ensure a range of meetings take place which to are to include regular resident and staff meetings, making sure that all communications from those meetings are effective and available to all.
• To manage the Registered Nurses and the Health Care Assistants rota’s, annual leave requests, sickness, and the return to work process.
• Work with the Recruitment and Training departments to ensure a collaborative approach is maintained re the recruitment, training, and retention of staff.
• Have overall responsibility for the management of risk across the service/site, reporting to the Director of Clinical Operations,
• To ensure all regulatory requirements are met at the care centre and effective monitoring processes are in place to ensure regulatory compliance.
• To attend monthly manager meetings and contribute to the agenda.
  

Professional

• To ensure that person centered is embedded across the service and that clear systems are in place to monitor outcomes for service users.
• To attend care reviews and any other relevant meetings to the service users, as required.
• Maintain close contact with families/carers as appropriate, with the consent of the individuals being supported in the home, ensuring open and transparent communication at all times.
• To respond to any queries/complaints efficiently and effectively by liaising with service users, their families, funders, and staff to ensure a and agreeable resolution in accordance with Ethos Care’s Complaints procedure.
• Meet all professional registration requirements where they apply and ensure that where Registered Nurses are employed, they carry out their roles and responsibilities to the
• highest standards of clinical excellence and governance.
• Ensure the implementation and monitoring of quality control measures, and auditing procedures to ensure lessons learnt are incorporated so that a continuously improving service is provided, thus promoting best practice and clinical excellence.
•  To support the production of budgets and business plans for financial and operational
• performance including occupancy, fees, costs, and staffing.
• To manage the business planning process for the centre, producing regular performance reports or the Board of Directors on progress and overall operational performance, and management of delegated budgets.
• Maintain effective links with the Head Office, other services within Ethos Care Group and external services.
• Oversight and management  of al local service contracts including Service Level
• Agreements (SLA’s).
• To develop positive relationships with all key stake holders, commissioners, and funding
• authorities, ensuring effective partnerships are developed and maintained.
• To act as an ambassador for Tacolneston Lake and Ethos Care Group, representing the company where necessary at events, external meetings and in the local community.
• To ensure the physical environment at the centre is well maintained, safe, fit for purpose and compliant with all legislative requirement, liaising with the Estates Manager as required.
• Ensure the relevant risk assessments for both staff and service users are completed, maintained, and reviewed as required, protecting them from potential harm to their health and welfare both inside and outside the service.
• To ensure business continuity during and following any major incident or emergency ensuring reporting procedures are adhered to.
• Ensure equality, diversity, and inclusion in the workplace regardless of race, age, disability, gender, sexual orientation, or religious belief.
• Provide on-call cover as part of a rolling rota.

Other duties

To undertake other such duties as may be reasonably requested by the Board of Directors or mutually determined from time to time, in accordance with your scope of practice (competency), training and relevant qualifications.

This job description is an outline, which reflects the present requirements of the post and is not intended to be an inflexible or finite list of duties and responsibilities. As these duties   and responsibilities change and develop the job description will be amended from time to time in consultation with the post holder.